Service Policies

Graphite Auto Spa LLC · Parker, Colorado
Last updated: October 16, 2026

Simple rules so every detail goes smoothly. If anything here doesn't fit your situation, text us at 303-520-5031 and we'll work it out.

Pricing

  • Prices are set by vehicle size (Car, Midsize, Large) and assume average condition.
  • Heavy soil (sand, mud, trash, ground-in spills, excessive stains) starts at $50 and is quoted from photos before booking.
  • Biohazards (vomit, urine, blood, mold) are quoted separately or declined.
  • No extra charge is ever added without your approval before work begins.
  • Add-on prices are the same for every vehicle size.

Cancelling or rescheduling

  • Cancel or reschedule at least 24 hours before your appointment and there's no fee. You can do it through your Acuity confirmation or by texting us.
  • Life happens. If you cancel inside 24 hours or miss an appointment, there's no fee the first time. If it happens again, we may ask you to prepay to hold future appointments.

Weather

If rain, snow, wind or cold would make the work unsafe or the results poor, we'll contact you to reschedule at no charge. Interior-only details can often still go ahead if the vehicle is in a garage or covered spot.

What we need on site

  • A standard power outlet within reach of the vehicle. We bring our own water and supplies.
  • Enough room to open all doors and work around the vehicle.
  • Access to the vehicle at the appointment time (keys, or the vehicle unlocked).
  • If you live somewhere with parking rules (an HOA, apartment or office lot), please make sure mobile detailing is allowed in that spot.

Before we start

  • Please remove valuables and personal items. We're not responsible for items left in the vehicle.
  • We walk around the vehicle before starting and point out any existing damage.

Condition and results

We'll always tell you what to expect before we start. Some things a detail can't fix, and we're not responsible for:

  • Pre-existing damage, including scratches, chips, dents, cracked or loose trim, and worn or torn upholstery
  • Failing paint or clear coat
  • Stains that are permanent. We'll do our best, but some stains don't come out completely
  • Problems with aftermarket parts, wraps or previous repairs

If something isn't right

Let us know within 48 hours of your detail with a photo or description, and we'll come back and make it right.

Payment

  • Payment is due when the detail is finished.
  • We accept card (through Acuity), Venmo, Zelle, Apple Pay and cash.

Photos

We may photograph your vehicle before and after the detail and share the photos on our website and social media. We hide license plates and personal items. Prefer we don't? Just tell us, before or after the detail, and we'll leave your vehicle out or take the post down.

Text messages

By requesting a quote or booking, you agree to receive texts from us about your quote and appointment. Message and data rates may apply. Reply STOP to opt out. See our Privacy Policy for details.

Changes

We may update these policies from time to time. The version on this page when you book is the one that applies to your appointment.

Contact

ethan@graphiteautospa.com · 303-520-5031